Question 1

What time does the airport open?

Accepted Answer

The Main Terminal building opens by 4 a.m. daily.  Airline ticket counters and the TSA Checkpoint will open approximately 90 minutes prior to the earliest daily flight departure.

Question 2

Does the airport offer wireless Internet (Wi-Fi) access?

Accepted Answer

Yes! RST is pleased to provide free wireless internet access in the main terminal. To use the free internet simply turn on your device and connect to RST FREE.

Question 3

Do you have an ATM in the terminal?

Accepted Answer

Yes. An ATM is located pre-security in the Main Terminal Lobby.

Question 4

Can I charge my device(s) in the terminal?

Accepted Answer

Electrical outlets can be found in the main lobby and in airline gate areas.  Additionally a charging station is located post-security with various cell phone charging ports available.

Question 5

Can I escort a minor traveling alone or individual needing assistance to their gate?

Tiana O'Connor · Accepted Answer

Please check with the airline your companion is traveling with to see if conditions allow for you to escort the passenger to the Gate. If allowed, please be aware you will need to present I.D. and any belongings you are carrying with you will be subject to screening at the security checkpoint.

Question 6

What are the operating hours of the airport’s restaurant?

Tiana O'Connor · Accepted Answer

Our restaurant is open 7 days a week, 5:00 a.m. to 7:00 p.m. for all your dining needs. (Hours will adjust to be open one hour prior to the first departure and remain open for all outbound flights, including scheduled charters.)

Question 7

Are there designated smoking areas?

Accepted Answer

In accordance with state law, smoking is only permitted outside of the terminal. In addition, all smokers must remain at a distance of 15 feet or greater from all entrance locations while smoking

Question 8

Do you have a companion care restroom or restrooms with changing tables?

Accepted Answer

Yes, the airport has companion care restrooms and restrooms with changing tables.

Question 9

Do you have a lactation room?

Accepted Answer

The airport has three ‘Quiet Rooms’, two post-security and one in the main lobby. The rooms are private with a bed or recliner as well as private adjacent restroom. Nursing mothers may utilize these rooms at any time by simply asking airline or airport personnel for access.

Question 10

Who should I contact in an emergency or if I see suspicious activity?

Accepted Answer

Safety and security are our top priority, so if you see something unusual, please notify airport personnel.  In the event of an emergency, please dial 911.

Question 11

There has been an issue with my travel, who should I contact?

Ali Schwartz · Accepted Answer

Often times, it is hard to understand who to contact in the event of a travel issue. We can help clarify on the Airline or Airport? page.

Question 12

How do I provide feedback to the airport?

Ali Schwartz · Accepted Answer

We welcome your feedback and offer several options for getting in touch with us. You can send an email to rst@flyrst.com, fill out this contact form, take our online survey, or call (507) 282-2328.

Question 13

What can I do while waiting for my flight?

Ali Schwartz · Accepted Answer

Post-security amenities in the main terminal include food and beverage offerings, Mini-Library, Arts Elevated, free Wi-Fi and more.

Question 14

How do I find out more about parking and fees?

Ali Schwartz · Accepted Answer

Parking at RST has easy entry and is close to the Main Terminal. Cash and credit cards are accepted for payment. No advance reservation is required. Visit our parking page for pricing, maps and parking lot contact information.

Question 15

Is there a shuttle from the parking lot to the terminal?

Ali Schwartz · Accepted Answer

Our parking lot is located directly in front of the terminal and most spaces are very close to the terminal, so we do not have a shuttle.

Question 16

What time does the security checkpoint open?

Ali Schwartz · Accepted Answer

The security checkpoint will open approximately 90 minutes prior to the earliest flight departure.

Question 17

Does RST offer TSA Pre-Check?

Ali Schwartz · Accepted Answer

Yes. RST has a full TSA Pre-Check lane. For more information on TSA Pre-Check please visit the TSA website.

Question 18

How early should I arrive for my flight?

Ali Schwartz · Accepted Answer

Most airlines recommend that passengers arrive 90 minutes before scheduled flight departure. Please be aware that all passengers and baggage must be checked-in at least 30 minutes prior to departure.

Question 19

What can I pack in my checked bag?

Ali Schwartz · Accepted Answer

All check luggage is screened by TSA, so please check the TSA website for complete details on permitted and prohibited items.

Question 20

What items can I bring through security?

Ali Schwartz · Accepted Answer

For a list of prohibited as well as permitted items click here.

Question 21

Do I have to do anything special if I have metal in my body?

Ali Schwartz · Accepted Answer

According to TSA, if you have implants or internal medical devices, “Inform the TSA officer that you have an artificial knee, hip, other metal implant or a pacemaker, defibrillator or other internal medical device. You may provide the officer with the TSA notification card or other medical documentation to describe your condition.

Advanced imaging technology can facilitate your screening and reduces the likelihood of a pat-down. You should not be screened by a walk-through metal detector if you have an internal medical device such as a pacemaker. Consult with your physician prior to flying.

If you choose to not be screened through the advanced imaging technology or you alarm the walk-through metal detector, you will undergo a pat-down screening instead.

Question 22

Does RST have body scanners?

Ali Schwartz · Accepted Answer

Yes. Learn more about body scanners by visiting the TSA website.

Question 23

What identification is required to clear security?

Ali Schwartz · Accepted Answer

According to TSA, adult passengers 18 and over must show valid identification at the airport checkpoint in order to travel.

Driver’s licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)
U.S. passport
U.S. passport card
DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
U.S. military ID (active duty or retired military and their dependents, and DoD civilians)
Permanent resident card
Border crossing card
DHS-designated enhanced driver’s license
Airline or airport-issued ID (if issued under a TSA-approved security plan)
Federally recognized, tribal-issued photo ID
HSPD-12 PIV card
Foreign government-issued passport
Canadian provincial driver’s license or Indian and Northern Affairs Canada card
Transportation worker identification credential
Immigration and Naturalization Service Employment Authorization Card (I-766)
U.S. Merchant Mariner Credential

Question 24

I lost my ID — will I still be able to get through security?

Ali Schwartz · Accepted Answer

In the event you arrive at the airport without valid identification, because it is lost or forgotten, you may still be allowed to fly. The TSA officer may ask you to complete a form to include your name and current address, and may ask additional questions to confirm your identity. If your identity is confirmed, you will be allowed to enter the screening checkpoint. You may be subject to additional screening.

You will not be allowed to fly if your identity cannot be confirmed, you chose to not provide proper identification or you decline to cooperate with the identity verification process.

TSA recommends you to arrive at least two hours in advance of your flight time to allow ample time for security screening and boarding the aircraft.

Question 25

What type of documentation is required for minors without a valid form of identification?

Ali Schwartz · Accepted Answer

TSA does not require children under 18 to provide identification when traveling with a companion within the United States. Contact the airline for questions regarding specific ID requirements for travelers under 18.

Question 26

How can I make arrangements for wheelchair assistance?

Ali Schwartz · Accepted Answer

Skycap services are available at the Main Terminal for passengers requesting curbside assistance with wheelchairs and/or luggage. When you arrive at the Main Terminal, please call 507-993-8758 for Skycap services. If Skycap personnel are unavailable, please contact your airline for assistance:
Delta Air Lines at 507-252-2670
American Airlines at 507-280-9757 .

Question 27

Where can I get a taxi or shuttle?

Ali Schwartz · Accepted Answer

Permitted taxicabs and shuttles pick up on the curb of the main terminal. For assistance with ground transportation arrangements, please visit the Ground Transportation desks in the Main Terminal lobby.

Question 28

Does RST allow rideshare services like Uber and Lyft?

Ali Schwartz · Accepted Answer

Yes, the rideshare service pickup location area is marked by signage on the sidewalk in front of the main terminal building.  Access to the pickup location is closest to the ticketing entrance. Rideshare service companies are also permitted to drop-off passengers at their requested location at the Rochester International Airport.

Question 29

Where do I go for lost or delayed luggage?

Ali Schwartz · Accepted Answer

In the event your baggage is lost, delayed or damaged during your travels, please contact your airline.

Question 30

Do you have a lost and found department?

Ali Schwartz · Accepted Answer

For items left on in a gate area or on an aircraft, please contact your airline:

Delta Lost and Found: Click here
American Lost and Found: (800) 227-4672

For items left in all other areas of the airport terminal, please contact the Airport Administration at (507) 282-2328 ext. 6. For items left at the security checkpoint, call (507) 289-5836 or visit the Transportation Security Administration website.

Question 31

What kind of ground transportation is available?

Ali Schwartz · Accepted Answer

Taxi cabs, shuttles, rideshare services, limousines and sedans and specialized transportation services all provide service to RST passengers and you can find detailed information about them here. There are also several rental car agencies that operate inside the Main Terminal.

Question 32

Where do I pick up arriving passengers?

Ali Schwartz · Accepted Answer

Passenger curbside pick-up and drop-off at RST is directly in front of the main terminal under the overhead canopy. If you wish to park your vehicle in the Main Terminal Parking Lot, passenger loading spaces are available near the terminal and the first 30 minutes will be free.For security and safety reasons, vehicles may not be left unattended at the curbside.

Question 33

I am a private pilot interested in renting a hangar for my aircraft, what is available and who do I contact?

Ali Schwartz · Accepted Answer

RST has five hangars available to general aviation aircraft owners. The hangars offer a variety of sizes and prices. Please visit our T-Hangar information page for pricing, requests and more information.