FAQ + Travel Tips

Man using airline check-in kiosk

FAQ + Travel Tips

Find answers to Frequently Asked Questions (FAQ) and find Travel Tips for Rochester International Airport.

 

 

General

The Main Terminal building opens by 4 a.m. daily. Airline ticket counters and the TSA Checkpoint will open approximately 90 minutes prior to the earliest daily flight departure.

Yes! RST is pleased to provide free wireless internet access in the main terminal. To use the free internet simply turn on your device and connect to RST FREE.

Yes. An ATM is located pre-security in the Main Terminal Lobby.

Electrical outlets can be found in the main lobby and in airline gate areas. Additionally a charging station is located post-security with various cell phone charging ports available.

Non-ticketed persons wishing to access the secure area may visit the nearest airline ticket counter and pick up a gate pass, allowing you to enter the secured area without a boarding pass. Please be aware you and any belongings you are carrying with you will be subject to screening at the security checkpoint.

Our restaurant, 331 Express, is open 7 days a week, 5:00 a.m. to 7:00 p.m. for all your dining needs. (Hours will adjust to be open one hour prior to the first departure and remain open for all outbound flights, including scheduled charters.)

In accordance with state law, smoking is only permitted outside of the terminal. In addition, all smokers must remain at a distance of 15 feet or greater from all entrance locations while smoking

Yes, the airport has companion care restrooms and restrooms with changing tables.

The airport has three ‘Quiet Rooms’, two post-security and one in the main lobby. The rooms are private with a bed or recliner as well as private adjacent restroom. Nursing mothers may utilize these rooms at any time by simply asking airline or airport personnel for access.

Safety and security are our top priority, so if you see something unusual, please notify airport personnel. In the event of an emergency, please dial 911.

Often times, it is hard to understand who to contact in the event of a travel issue. We can help clarify on the Airline or Airport? page.

We welcome your feedback and offer several options for getting in touch with us. You can send an email to rst@flyrst.com, fill out this contact form, take our online survey, or call (507) 282-2328.

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Travelers – Departing

Post-security amenities in the main terminal include 331 ExpressMini-Library, Arts Elevated, free Wi-Fi and more.

Parking at RST has easy entry and is close to the Main Terminal. Cash and credit cards are accepted for payment. No advance reservation is required. Visit our parking page for pricing, maps and parking lot contact information.

Our parking lot is located directly in front of the terminal and most spaces are very close to the terminal, so we do not have a shuttle.

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Screening & Security

The security checkpoint will open approximately 90 minutes prior to the earliest flight departure.

Yes. RST has a full TSA Pre-Check lane. For more information on TSA Pre-Check please visit the TSA website.

Most airlines recommend that passengers arrive 90 minutes before scheduled flight departure. Please be aware that all passengers and baggage must be checked-in at least 30 minutes prior to departure.

All check luggage is screened by TSA, so please check the TSA website for complete details on permitted and prohibited items.

For a list of prohibited as well as permitted items click here.

According to TSA, if you have implants or internal medical devices, “Inform the TSA officer that you have an artificial knee, hip, other metal implant or a pacemaker, defibrillator or other internal medical device. You may provide the officer with the TSA notification card or other medical documentation to describe your condition.

Advanced imaging technology can facilitate your screening and reduces the likelihood of a pat-down. You should not be screened by a walk-through metal detector if you have an internal medical device such as a pacemaker. Consult with your physician prior to flying.

If you choose to not be screened through the advanced imaging technology or you alarm the walk-through metal detector, you will undergo a pat-down screening instead.

Yes. Learn more about body scanners by visiting the TSA website.

According to TSA, adult passengers 18 and over must show valid identification at the airport checkpoint in order to travel.

  • Driver’s licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)
  • U.S. passport
  • U.S. passport card
  • DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
  • U.S. military ID (active duty or retired military and their dependents, and DoD civilians)
  • Permanent resident card
  • Border crossing card
  • DHS-designated enhanced driver’s license
  • Airline or airport-issued ID (if issued under a TSA-approved security plan)
  • Federally recognized, tribal-issued photo ID
  • HSPD-12 PIV card
  • Foreign government-issued passport
  • Canadian provincial driver’s license or Indian and Northern Affairs Canada card
  • Transportation worker identification credential
  • Immigration and Naturalization Service Employment Authorization Card (I-766)
  • U.S. Merchant Mariner Credential

In the event you arrive at the airport without valid identification, because it is lost or forgotten, you may still be allowed to fly. The TSA officer may ask you to complete a form to include your name and current address, and may ask additional questions to confirm your identity. If your identity is confirmed, you will be allowed to enter the screening checkpoint. You may be subject to additional screening.

You will not be allowed to fly if your identity cannot be confirmed, you chose to not provide proper identification or you decline to cooperate with the identity verification process.

TSA recommends you to arrive at least two hours in advance of your flight time to allow ample time for security screening and boarding the aircraft.

TSA does not require children under 18 to provide identification when traveling with a companion within the United States. Contact the airline for questions regarding specific ID requirements for travelers under 18.

Skycap services are available at the Main Terminal for passengers requesting curbside assistance with wheelchairs and/or luggage.  When you arrive at the Main Terminal, please call 507-993-8758 for Skycap services. If Skycap personnel are unavailable, please contact your airline for assistance:  Delta Air Lines at 507-252-2670 American Airlines at 507-280-9757 or United Airlines at 507-282-0040.

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Travelers – Arriving

Permitted taxicabs and shuttles pick up on the curb of the main terminal. For assistance with ground transportation arrangements, please visit the Ground Transportation desks in the Main Terminal lobby.

Yes, the rideshare service pickup location area is marked by signage on the sidewalk in front of the main terminal building.  Access to the pickup location is closest to the ticketing entrance. Rideshare service companies are also permitted to drop-off passengers at their requested location at the Rochester International Airport.

In the event your baggage is lost, delayed or damaged during your travels, please contact your airline.

For items left on in a gate area or on an aircraft, please contact your airline:

For items left in all other areas of the airport terminal, please contact the Airport Administration at (507) 282-2328 ext. 6.

For items left at the security checkpoint, call (507) 289-5836 or visit the Transportation Security Administration website.

Taxi cabs, shuttles, rideshare services, limousines and sedans and specialized transportation services all provide service to RST passengers and you can find detailed information about them here. There are also several rental car agencies that operate inside the Main Terminal.

Passenger curbside pick-up and drop-off at RST is directly in front of the main terminal under the overhead canopy. If you wish to park your vehicle in the Main Terminal Parking Lot, passenger loading spaces are available near the terminal and the first 30 minutes will be free.For security and safety reasons, vehicles may not be left unattended at the curbside.

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General Aviation

RST has five hangars available to general aviation aircraft owners. The hangars offer a variety of sizes and prices. Please visit our T-Hangar information page for pricing, requests and more information.

Yes, visit our General Aviation page for more information.

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