Accessibility

Map of the RST terminal

ACCESSIBILITY

Rochester International Airport features a covered drop-off and pick-up area with a dropped curb and designated handicap loading areas for easy entry and exit. Please note that vehicles must remain attended at all times. Handicapped parking is available for guests displaying a permit and wheelchairs are available at the terminal entrance and exit. Skycap services are available on request.

The main terminal is one consistent level covered with slip-resistant, low-pile, unpadded carpeting in all public areas except restrooms and stairs which feature textured ceramic tile. Two elevators are available for the second-floor gate areas and administrative offices.

Quiet rooms with adjacent private accessible, single-use restrooms are available to passengers upon request pre and post-security. TSA agents wearing white lanyards are trained as passenger support specialists and the airport offers sunflower lanyards to passengers wishing to identify hidden disabilities.

Self-identifying badge for hidden disabilities.

HIDDEN DISABILITIES SUNFLOWER PROGRAM

The Rochester International Airport (RST) has launched the Hidden Disabilities Sunflower program to support customers with non-visible disabilities who may need extra support, patience, time and understanding during their travel journey.

This global program allows individuals to share voluntarily that they have a condition or chronic illness not immediately obvious to others by wearing a Hidden Disabilities Sunflower lanyard. RST employees have been trained by the Sunflower global organization to recognize the visual cue and provide the best possible support to passengers with non-visible disabilities.

The Hidden Disabilities Sunflower program continues to advance RST’s mission of providing exceptional, Customer-First service. The program helps create a positive traveling experience and serves to reduce anxieties that can be heightened when traveling.

RST makes Sunflower lanyards available at our service counter between the ground transportation desk and security.

Concerns or complaints about the accessibility of the airport and services should contact Deputy Director, Kurt Claussen by calling 507-361-3901 or emailing rst@flyrst.com.