Traveling to Mayo Clinic

We’re here to care

Thousands of medical travelers choose RST each year because of the caring environment they find here. At RST, we know traveling for medical care can be overwhelming, and because we welcome so many patient travelers, we are prepared to meet your needs with genuine care.

RST provides an exceptional customer-first experience to all travelers. With a small Terminal, upon arrival it is easy to navigate to baggage claim and ground transportation.

A Mayo Clinic information desk is located in the Main Terminal. Mayo Clinic patients arriving through RST can receive Mayo Clinic, community and transportation information related to their medical visit at the Mayo Clinic Information Desk located in the Main Terminal lobby.

Skycap services are available at the Main Terminal for passengers requesting assistance with wheelchairs and/or luggage.  When you arrive at the Main Terminal, please call 507-993-8758 for Skycap services. If Skycap personnel are unavailable, please contact your airline for assistance: Delta Air Lines at 507-252-2670 or American Airlines at 507-280-9757.

There are several ground transportation operators serving the Rochester International Airport. Visit the ground transportation desks upon arrival for taxi, shuttle and private sedan services. Rideshare service providers such as Lyft and Uber are allowed to operate at the Rochester International Airport. Signage in the Main Terminal indicates the designated pick-up area.

Many Transportation Security Administration (TSA) employees at RST are trained as Passenger Support Specialists and will readily assist patients with special accommodations or alleviate concerns about the security screening process. TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process. Call 855-787-2227 in advance of travel with questions about screening policies, procedures and what to expect at the security checkpoint.

Several quiet rooms are available to travelers who may need a private place to lay down prior to boarding. You may request access to the quiet room, with a bed and private restroom, with an airline representative.

 

Learn about visiting Mayo Clinic safely during the COVID-19 Pandemic

 

Partnering for a healthy RST:

With consultation from Mayo Clinic, RST has a quality control system in place to ensure our facility meets all CDC Covid-19 cleaning and disinfecting guidelines.