FAQs
Blog Posts
I am a private pilot interested in renting a hangar for my aircraft, what is available and who do I contact?
RST has five hangars available to general aviation aircraft owners. The hangars offer a variety of sizes and prices. Please visit our T-Hangar information page for pricing, requests and more information.
Where can I get a taxi or shuttle?
Permitted taxicabs and shuttles pick up on the curb of the main terminal. For assistance with ground transportation arrangements, please visit the Ground Transportation desks in the Main Terminal lobby.
Does RST allow rideshare services like Uber and Lyft?
Yes, the rideshare service pickup location area is marked by signage on the sidewalk in front of the main terminal building. Access to the pickup location is closest to the ticketing entrance. Rideshare service companies are also permitted to drop-off passengers at their requested location at the Rochester International Airport.
Where do I go for lost or delayed luggage?
In the event your baggage is lost, delayed or damaged during your travels, please contact your airline.
Do you have a lost and found department?
For items left on in a gate area or on an aircraft, please contact your airline: Delta Lost and Found: Click here American Lost and Found: (800) 227-4672 For items left in all other areas of the airport terminal, please contact the Airport Administration at (507) 282-2328 ext. 6. For items left at the security checkpoint, call (507) 289-5836 or visit the Transportation Security Administration website.
What kind of ground transportation is available?
Taxi cabs, shuttles, rideshare services, limousines and sedans and specialized transportation services all provide service to RST passengers and you can find detailed information about them here. There are also several rental car agencies that operate inside the Main Terminal.
Where do I pick up arriving passengers?
Passenger curbside pick-up and drop-off at RST is directly in front of the main terminal under the overhead canopy. If you wish to park your vehicle in the Main Terminal Parking Lot, passenger loading spaces are available near the terminal and the first 30 minutes will be free.For security and safety reasons, vehicles may not be left unattended at the curbside.
What time does the security checkpoint open?
The security checkpoint will open approximately 90 minutes prior to the earliest flight departure.
Does RST offer TSA Pre-Check?
Yes. RST has a full TSA Pre-Check lane. For more information on TSA Pre-Check please visit the TSA website.