Find answers to Frequently Asked Questions (FAQs) and find Travel Tips for Rochester International Airport.
The main terminal building opens by 4 am daily. Airline ticket counters and the TSA Checkpoint will open approximately 90 minutes prior to the earliest daily flight departure.
Yes! RST is pleased to provide free wireless internet access in the main terminal. To use the free internet, simply turn on your device and connect to RST FREE.
Yes. An ATM is located pre-security in the main terminal lobby.
Electrical outlets can be found in the main lobby and in airline gate areas. Additionally a charging station is located post-security with various cell phone charging ports available.
Please check with the airline your companion is traveling with to see if conditions allow for you to escort the passenger to the gate. If allowed, please be aware you will need to present ID, and any belongings you are carrying with you will be subject to screening at the security checkpoint.
Our restaurant is open 7 days a week, 5 am–7 pm for all your dining needs.
Note: Hours will adjust to be open one hour prior to the first departure and remain open for all outbound flights, including scheduled charters.
In accordance with state law, smoking is only permitted outside of the terminal. In addition, all smokers must remain at a distance of 15 feet or greater from all entrance locations while smoking.
Yes, the airport has companion care restrooms and restrooms with changing tables.
The airport has three “Quiet Rooms” – two post-security and one in the main lobby. The rooms are private with a bed or recliner, as well as a private adjacent restroom. Nursing mothers may utilize these rooms at any time by simply asking airline or airport personnel for access.
Safety and security are our top priority, so if you see something unusual, please notify airport personnel. In the event of an emergency, please dial 911.
We welcome your feedback and offer several options for getting in touch with us. You can send an email to rst@flyrst.com, fill out our contact form, or call 507.282.2328.
Post-security amenities in the main terminal include food and beverage offerings, our Mini-Library, Arts Elevated, free WiFi, and more.
Parking at RST has easy entry and is close to the main terminal. Cash and credit cards are accepted for payment. No advance reservation is required. Visit our parking page for pricing, maps, and parking lot contact information.
Our parking lot is located directly in front of the terminal and most spaces are only a few steps from the terminal doors, so we do not have a shuttle.
The security checkpoint will open approximately 90 minutes prior to the earliest flight departure.
Yes. RST has a full TSA PreCheck lane. For more information on TSA PreCheck, please visit the TSA website.
Most airlines recommend that passengers arrive 90 minutes before scheduled flight departure. Please be aware that all passengers and baggage must be checked in at least 30 minutes prior to departure.
All checked luggage is screened by TSA, so please check the TSA website for complete details on permitted and prohibited items.
TSA provides an updated list of prohibited and permitted items on their website.
According to TSA, if you have implants or internal medical devices, “Inform the TSA officer that you have an artificial knee, hip, other metal implant or a pacemaker, defibrillator, or another internal medical device. You may provide the officer with the TSA notification card or other medical documentation to describe your condition.
Advanced imaging technology can facilitate your screening and reduce the likelihood of a pat-down. You should not be screened by a walk-through metal detector if you have an internal medical device (such as a pacemaker). Consult with your physician prior to flying.
If you choose not to be screened through the advanced imaging technology, or you alarm the walk-through metal detector, you will undergo a pat-down screening instead.
Yes. Learn more about body scanners by visiting the TSA website.
According to TSA, adult passengers 18 and over must show one of the following forms of valid identification at the airport checkpoint to travel:
In the event you arrive at the airport without valid identification because it is lost or forgotten, you may still be allowed to fly. The TSA officer may ask you to complete a form to include your name and current address and may ask additional questions to confirm your identity. If your identity is confirmed, you will be allowed to enter the screening checkpoint. You may be subject to additional screening.
You will not be allowed to fly if your identity cannot be confirmed, you chose to not provide proper identification, or you decline to cooperate with the identity verification process.
TSA recommends you to arrive at least two hours in advance of your flight time to allow ample time for security screening and boarding the aircraft.
TSA does not require children under 18 to provide identification when traveling with a companion within the United States. Contact the airline for questions regarding specific ID requirements for travelers under 18.
Skycap services are available at the main terminal for passengers requesting curbside assistance with wheelchairs and/or luggage. When you arrive at the main terminal, please call 507.993.8758 for Skycap services. If Skycap personnel are unavailable, please contact your airline for assistance:
Delta Air Lines at 507.252.2670
American Airlines at 507.280.9757
Permitted taxicabs and shuttles pick up on the curb of the main terminal. For assistance with ground transportation arrangements, please visit the Ground Transportation desks in the main terminal lobby.
Yes, the rideshare service pickup location area is marked by signage on the sidewalk in front of the main terminal building. Access to the pickup location is closest to the ticketing entrance. Rideshare service companies are also permitted to drop off passengers at their requested location at the Rochester International Airport.
In the event your baggage is lost, delayed, or damaged during your travels, please contact your airline.
For items left in a gate area or on an aircraft, please contact your airline:
For items left in all other areas of the airport terminal, please contact the Airport Administration at 507.282.2328 ext. 6.
For items left at the security checkpoint, call 507.289.5836 or visit TSA.gov.
Taxicabs, shuttles, rideshare services, limousines and sedans, and specialized transportation services all provide service to RST passengers. Several rental car agencies operate inside the main terminal as well.
Passenger curbside pickup and drop-off at RST is directly in front of the main terminal under the overhead canopy. If you wish to park your vehicle in the parking lot, passenger loading spaces are available near the terminal, and the first hour is free. For security and safety reasons, vehicles may not be left unattended at the curbside.
RST has five hangars available to general aviation aircraft owners. The hangars offer a variety of sizes and prices. Please visit our General Aviation page for pricing, requests, and more information.
Yes! Visit our General Aviation page for more information.
© 2024 Rochester International Airport (RST) All Rights Reserved.
Master Plan | Emergency Contingency Plan
Terms of Use | Privacy Policy | Sitemap
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
