Rochester International Airport has incorporated many accessibility features and services to make it easier for our guests to travel in comfort.
Photo credit: Hit Agency
Rochester International Airport features a covered drop-off and pick-up area with a dropped curb and designated disability loading areas for easy entry and exit. Please note that vehicles must remain attended at all times.
Disability parking is available for guests displaying a permit and wheelchairs are available at the terminal entrance and exit. Skycap services are available on request.
The main terminal is one consistent level covered with slip-resistant, low-pile, unpadded carpeting in all public areas except restrooms and stairs, which feature textured ceramic tile.
Two elevators are available for the second-floor gate areas and administrative offices.
Quiet rooms with adjacent private accessible, single-use restrooms are available to passengers upon request pre- and post-security.
Many RST Transportation Security Administration (TSA) employees are trained as Passenger Support Specialists and will readily assist patients with special accommodations or alleviate concerns about the security screening process.
The Rochester International Airport (RST) has launched the Hidden Disabilities Sunflower program to support customers with non-visible disabilities who may need extra support, patience, time and understanding during their travel journey.
This global program allows individuals to share voluntarily that they have a condition or chronic illness not immediately obvious to others by wearing a Hidden Disabilities Sunflower lanyard. RST employees have been trained by the Sunflower global organization to recognize the visual cue and provide the best possible support to passengers with non-visible disabilities.
The Hidden Disabilities Sunflower program continues to advance RST’s mission of providing exceptional, Customer-First service. The program helps create a positive traveling experience and serves to reduce anxieties that can be heightened when traveling.
RST makes Sunflower lanyards available at our service counter between the ground transportation desk and security.
Photo credit: RST
We take the accessibility of Rochester International Airport very seriously. A Community Participation Program (CPP) was developed following the Code of Federal Regulations (CFR) of the U.S. Department of Transportation (DOT), 49 CFR Part 21.
Concerns or complaints about the accessibility of the airport and services should be submitted here. For questions, contact Deputy Director Kurt Claussen at 507.361.3901 or rst@flyrst.com.
Rochester International Airport is a relatively small airport that is easy to navigate. Most of our visitors find it easy to locate their gate and the various amenities at the airport.
Effortlessly hop from landing to ride with instant access to convenient taxi or rideshare services directly from the airport gates.
There are several ground transportation operators serving RST. Visit the ground transportation desks upon arrival for taxi, shuttle, and private sedan services.
Rideshare service providers such as Lyft and Uber also operate at RST. Signage in the Main Terminal indicates the designated pick-up area.
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Updated: January 2026.
Rochester International Airport (RST) strives to ensure that its services are accessible to people with disabilities. Rochester International Airport (RST) has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence.
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
Rochester International Airport (RST) is making constant efforts to improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use for those of us with disabilities.
We aim to make all pages and content on flyrst.com accessible, but some content may not yet fully meet the highest accessibility standards. This could be due to challenges in identifying the most suitable technological solution.
We may revise this Statement periodically to reflect improvements or changes to our accessibility practices.
The Flyrst.com accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears in the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
If you are experiencing difficulty with any content on Flyrst.com or require assistance with any part of our site, please contact us during normal business hours as detailed below, and we will be happy to assist.
If you wish to report an accessibility issue, have any questions, or need assistance, please contact Rochester International Airport (Rochester, MN) Customer Support as follows:
Email: rst@flyrst.com
Phone: 507.282.2328
