FAQ & Travel Tips

Find answers to Frequently Asked Questions (FAQ) and find Travel Tips for Rochester International Airport.

General

Q: What time does the airport open?

A: The Main Terminal building opens at 4 a.m. daily.  Airline ticket counters and the TSA Checkpoint will open approximately 90 minutes prior to the earliest daily flight departure.

Q: Does the airport offer wireless Internet (Wi-Fi) access?

A: Yes! RST is pleased to provide free wireless internet access in the main terminal. To use the free internet simply turn on your device and connect to RST FREE.

Q: Do you have an ATM in the terminal?

A: Yes. An ATM is located pre-security in the Main Terminal Lobby.

Q: Can I charge my device(s) in the terminal?

A: Electrical outlets can be found in the main lobby and in airline gate areas.  Additionally a charging station is located post-security with various cell phone charging ports available.

Q: Can I escort a minor traveling alone or individual needing assistance to their gate?

A: Non-ticketed persons wishing to access the secure area may visit the nearest airline ticket counter and pick up a gate pass, allowing you to enter the secured area without a boarding pass.  Please be aware you and any belongings you are carrying with you will be subject to screening at the security checkpoint.

Q: What are the operating hours of the airport’s restaurant?

A: Our restaurant, 331 Express, is open 7 days a week, 5:00 a.m. to 7:00 p.m. for all your dining needs. (Hours will adjust to be open one hour prior to the first departure and remain open for all outbound flights, including scheduled charters.)

Q: Are there designated smoking areas? 

A: In accordance with State law, smoking is only permitted outside of the terminal. In addition, all smokers must remain at a distance of 15 feet or greater from all entrance locations while smoking

Q: Do you have a family restroom or restrooms with changing tables?

A: Yes, the airport has both a family restroom in the lobby area and restrooms with changing tables post-security.  Additional restrooms are located in the upper level gate areas post-security as well.

Q: Who should I contact in an emergency or if I see suspicious activity?

A: Safety and security are our top priority, so if you see something unusual, please notify airport personnel.  In the event of an emergency, please dial 911.

Q: How do I provide feedback to the airport?

A: We welcome your feedback and offer several options for getting in touch with us. You can send an email to rst@flyrst.com, fill out this contact form, take our online survey, or call (507) 282-2328.

 

Travelers – Departing

Q: How do I find out more about parking and fees?

A: Parking at RST has easy entry and is close to the Main Terminal. Cash and major credit cards are accepted for payment upon exit. Visit our parking page for pricing, maps and parking lot contact information.

Q: Is there a shuttle from the parking lot to the terminal?

A: Our parking lot is located directly in front of the terminal and most spaces are very close to the terminal, so we do not have a shuttle.

 

Screening & Security

Q: What time does the security checkpoint open?

A: The security checkpoint will open approximately 90 minutes prior to the earliest flight departure.

Q: Does RST offer TSA Pre-Check?

A: While we do not currently have a dedicated TSA Pre-Check lane, our checkpoint offers modified benefits if you are enrolled in the program. This means you do not have to remove your shoes, laptop or bag of liquids and gels.

Q: How early should I arrive for my flight? 

A:  Most airlines recommend that passengers arrive 90 minutes before scheduled flight departure. Please be aware that all passengers and baggage must be checked-in at least 30 minutes prior to departure.

Q: What can I pack in my checked bag?

A: All check luggage is screened by TSA, so please check the TSA website for complete details on permitted and prohibited items.

Q: What items can I bring through security? 

A: For a list of prohibited as well as permitted items click here.

Q: Do I have to do anything special if I have metal in my body?

A: According to TSA, if you have implants or internal medical devices, “Inform the TSA officer that you have an artificial knee, hip, other metal implant or a pacemaker, defibrillator or other internal medical device. You may provide the officer with the TSA notification card or other medical documentation to describe your condition.

Advanced imaging technology can facilitate your screening and reduces the likelihood of a pat-down. You should not be screened by a walk-through metal detector if you have an internal medical device such as a pacemaker. Consult with your physician prior to flying.

If you choose to not be screened through the advanced imaging technology or you alarm the walk-through metal detector, you will undergo a pat-down screening instead.

Q: Does RST have body scanners?

A: Yes. Learn more about body scanners by visiting the TSA website.

 Q: What identification is required to clear security?

A: According to TSA, adult passengers 18 and over must show valid identification at the airport checkpoint in order to travel.

  • Driver’s licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)
  • U.S. passport
  • U.S. passport card
  • DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
  • U.S. military ID (active duty or retired military and their dependents, and DoD civilians)
  • Permanent resident card
  • Border crossing card
  • DHS-designated enhanced driver’s license
  • Airline or airport-issued ID (if issued under a TSA-approved security plan)
  • Federally recognized, tribal-issued photo ID
  • HSPD-12 PIV card
  • Foreign government-issued passport
  • Canadian provincial driver’s license or Indian and Northern Affairs Canada card
  • Transportation worker identification credential
  • Immigration and Naturalization Service Employment Authorization Card (I-766)
  • U.S. Merchant Mariner Credential

Q: I lost my ID – will I still be able to get through security?

A: In the event you arrive at the airport without valid identification, because it is lost or forgotten, you may still be allowed to fly. The TSA officer may ask you to complete a form to include your name and current address, and may ask additional questions to confirm your identity. If your identity is confirmed, you will be allowed to enter the screening checkpoint. You may be subject to additional screening.

You will not be allowed to fly if your identity cannot be confirmed, you chose to not provide proper identification or you decline to cooperate with the identity verification process.

TSA recommends you to arrive at least two hours in advance of your flight time to allow ample time for security screening and boarding the aircraft.

Q: What type of documentation is required for minors without a valid form of identification?

A: TSA does not require children under 18 to provide identification when traveling with a companion within the United States. Contact the airline for questions regarding specific ID requirements for travelers under 18.

Q: How can I make arrangements for wheelchair assistance?

A: Services are available at the Main Terminal for passengers requesting curbside assistance with wheelchairs and/or luggage.  When you arrive at the Main Terminal, please call Delta Air Lines at 507-252-2670 or American Airlines at 507-280-9757 for assistance.

Q: What can I do while waiting for my flight? 

A: Post-Security amenities in the main terminal include 331 Express, Mini-Library, “Books on the Fly” Electronic Kiosk, free Wi-Fi and more.  For More details, visit our Amenities page.

 

Travelers – Arriving

Q: Where can I get a taxi or shuttle? 

A: Permitted taxicabs and shuttles pick up on the curb of the main terminal. For assistance with ground transportation arrangements, please visit the Ground Transportation Desk in the lobby area of the Main Terminal Building.

Q: Does RST allow rideshare services like Uber and Lyft?

A: Yes, The Rideshare service pickup location area is marked by signage on the sidewalk in front of the Main Terminal Building.  Access to the pickup location is closest to the American Airlines terminal entrance. Rideshare service companies are also permitted to drop-off passengers at their requested location at the Rochester International Airport.

Q: Where do I go for lost or delayed luggage?

A: In the event your baggage is lost, delayed or damaged during your travels, please contact your airline.

Q: Do you have a lost and found department?

A: For items left on in a gate area or on an aircraft, please contact your airline:

Delta Lost and Found: Click here

American Lost and Found: (800) 227-4672

For items left in all other areas of the airport terminal, please contact the Airport Administration at (507) 282-2328 ext. 6.

For items left at the security checkpoint, call (507) 289-5836 or visit the Transportation Security Administration website.

Q: What kind of ground transportation is available?

A: Taxi cabs, shuttles, rideshare services, limousines and sedans and specialized transportation services all provide service to RST passengers and you can find detailed information about them here. There are also several rental car agencies that operate inside the Main Terminal.

Q: Where do I pick up arriving passengers?

A: Passenger curbside pick-up and drop-off at Rochester International Airport is directly in front of the main passenger terminal under the overhead canopy. For security and safety reasons, vehicles may not be left unattended at the curbside. If you wish to park your vehicle in the Main Terminal Parking Lot, passenger loading spaces are available near the terminal and the first 15 minutes will be free.

 

General Aviation

Q: I am a private pilot interested in renting a hangar for my aircraft.  What is available and who do I contact?

A: RST has five hangars available to general aviation aircraft owners. The hangars offer a variety of sizes and prices. Please visit our T-Hangar information page for pricing, requests and more information.

Q: Can I take flight lessons at RST?

A: Yes, visit our General Aviation page for more information.